Refund policy
At FlexMart, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our return and refund policy below.
Returns
You may request a return within 4 days of receiving your order.
To be eligible for a return:
- The item must be unused, unworn, and in its original condition.
- The product must be returned with all original packaging, tags, and accessories.
- Proof of purchase or your order confirmation is required.
- Returns requested after 4 days of delivery may not be accepted.
We reserve the right to refuse returns that do not meet the above conditions.
Non-Returnable Items
The following items are not eligible for return unless they arrive damaged, defective, or incorrect:
- Personalized or custom-made products
- Gift cards
- Products marked as non-returnable on the product page
- Items damaged due to misuse or improper handling by the customer
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. Include your order number along with clear photos or videos of the product and packaging so we can resolve the issue as quickly as possible.
Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund.
If your return is approved, your refund will be processed to your original payment method.
Refunds are typically credited within 5–10 business days after the returned product has been received and approved, depending on your payment provider or bank.
Shipping charges (if any) are generally non-refundable unless the return is due to our error or a defective product.
Contact Us
If you have any questions about this Return & Refund Policy or need assistance with a return, please contact us:
Email: flexmarttstore@gmail.com
Thank you for shopping with FlexMart.